Every NISTH product comes with a 6-month warranty from the date of delivery against manufacturing defects.
What's covered
- Manufacturing defects only, such as one earbud not working, no sound, the charging case not charging, or Bluetooth not pairing.
- Under warranty, NISTH will repair or replace the product (at NISTH's discretion). If the same model is unavailable, a product of equal value will be provided.
What's not covered
- Physical damage: drops, cracks, a broken hinge or crushed parts.
- Water, sweat or any liquid damage.
- Damage caused by faulty or incompatible chargers, or voltage fluctuations.
- Normal wear and tear, such as scratches, fading, worn ear tips, or gradual reduction of battery backup over time.
- Lost or stolen earbuds or charging case.
- Products opened, repaired or tampered with by anyone other than NISTH.
- Accessories such as cables and ear tips.
- Products purchased from unauthorised sellers.
How to claim warranty
- WhatsApp us at +91 70101 00872 with your order number, a photo or short video of the problem, and your invoice.
- Our team will first help you with troubleshooting (reset or re-pairing), as most issues are solved this way.
- If the product is approved for warranty, send it back with the box and all parts. NISTH covers return shipping for genuine defects.
- Repair or replacement is processed within 7–10 working days after we receive the product.
Conditions
- Warranty is valid only with the original invoice or order ID.
- A replacement product is covered only for the remaining period of the original warranty.
- Warranty is valid only within India.
- All claims are subject to inspection by NISTH.
For any warranty help, contact us on WhatsApp at +91 70101 00872 or email nisthtechnology@gmail.com.